Technical Support24/7 LINE
Stridor's U.S.-based support engineers are available around the clock for all customers under an active support contract. Use the resources below, or contact us directly for urgent issues.
Frequently Asked QuestionsQ: What are the minimum system requirements?
A: Stridor CAD requires Windows 2000 or XP, a Pentium III 600MHz processor or better, 128MB of RAM, and a 10/100 network connection. See the sidebar for full details.
Q: How do I request a software update?
A: Customers under an active support contract receive update CDs automatically by mail. You may also request an update by calling our general support line.
Q: Is training included with my license?
A: Yes. All new installations include on-site dispatcher training as part of the initial deployment package.
Q: Who do I call if our CAD system goes down?
A: Call our 24-hour Emergency Line at 1-800-555-0911 immediately. This line is staffed around the clock by senior support engineers.
Customer LoginExisting customers may access the Stridor support portal to submit tickets, download patches, and view documentation. |